STUDIO REFUND, CANCELLATION, & LATE POLICY
At our studio, we provide highly individualized, specialized care and movement instruction. Because your appointment time is reserved exclusively for you, we strictly enforce the following policies to maintain the highest quality of service for all clients and patients.
1. ALL SALES ARE FINAL
All purchases—including initial evaluations, private sessions, semi-private sessions, class packages, recurring monthly memberships, and gift certificates—are non-refundable. No cash, check, or credit card refunds will be issued for any unused services, partial months, or completed sessions.
2. ROBUST CANCELLATION WINDOW
We require a strict 24-hour advance notice for any scheduling changes or cancellations.
• Early Cancellations: If you cancel your session more than 24 hours in advance, the class or appointment credit will be returned to your account for future use within its original expiration timeline.
• Late Cancellations & No-Shows: Cancellations made less than 24 hours before the scheduled start time, or missed appointments without notice, will result in the immediate forfeiture of that session credit. For unlimited membership holders, a late-cancellation fee of $20 will be automatically charged to the card on file.
3. PACKAGE EXPIRATION
All multi-session packages carry a strict expiration date from the date of purchase (e.g., 5-packs expire in 60 days; 10-packs expire in 90 days). Unused sessions past the expiration date cannot be extended, refunded, or transferred to another client.
4. MEDICAL & EMERGENCIES EXCEPTIONS
In the event of a documented acute medical emergency, severe injury, or physician-mandated restriction that entirely prevents physical activity, you may request a temporary medical pause on your expiration dates or memberships. Requests must be submitted in writing accompanied by a valid medical certificate. If approved, credits will be held as studio account credit only; no cash or card refunds will be granted.
5. OUT-OF-NETWORK DOCUMENTATION
For clinical and rehabilitative services, we provide comprehensive out-of-network documentation (superbills) upon request to assist you with insurance reimbursement. However, insurance reimbursement timelines, rejections, or coverage limits do not alter, waive, or exempt clients from our studio’s strict payment and refund terms. All services are paid out-of-pocket at the time of purchase.